Customer support and after
sales service
Here are some
commonly asked questions we encounter from our customers.
If you have suggestions for new questions in our faq, please
submit them through our contact form.
1. How do I use a mascot?
2. What makes one mascot better than the next?
3. How do I know who is reputable?
4. How will I benefit from the use of a mascot?
5. Can the artwork created for my mascot be
duplicated into character costume form?
6. Do I have to pay a fee for the development
of costume design artwork?
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1. How do I use a mascot?
Mascots are truly a unique marketing tool for any organization.
It is becoming increasingly difficult to expose business
or introduce new products to the public, and adopting a
mascot for promotional purpose is a good solution to the
problem. A mascot is not limited to visual attention alone
but through careful planning and consistent use, it can
portray a character with definite personality and purpose.
Character costumes will be instantly associated with a company
or a trademark creating a lasting impression in the public
eye. A mascot is very versatile and can be used in a variety
of applications. Generating goodwill, it provides the best
return for an investment by participating in community activities,
media promotions, sporting events, parades, and other business
applications. It establishes a strong reputation and creates
a highly visible image.
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2. What makes one mascot better than the
next? Are all costumes comparable?
There is a considerable difference in the type of mascots
that are available in the marketplace. As far as International
Mascot Corporation is concerned, it is important to provide
a correct translation from the artwork to the final product,
while maintaining a high degree of quality workmanship.
As a potential mascot user, it is important for you to determine
the types of venues your mascot will be used in and how
the costume is to be utilized. These are important factors
when producing performer friendly costumes. Special care
is given to ease of mobility, vision, durability, and ventilation
- you must not forget that an operator's comfort is imperative.
So, when comparing costumes, be sure to watch for artwork
translation, quality workmanship, and performer friendly
designs.
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3. There are a variety of "costume companies"
on the internet. How do I know who is reputable?
The internet has opened the door wide open for businesses
to offer their services to the world! But how do you know
if the company you may be dealing with is reputable?
Here are some helpful steps you should follow when looking
for a reputable costume company.
- Consider the client base and ask for referrals.
- Look at their years of service and what the company
has to offer. Some companies sell mascots as a sideline
business; while other companies offer a full range of
services for mascots.
At IMC, mascots is our ONLY business! We offer a full
range of services for customers interested in having a mascot
produced and a program developed.
This includes:
Our staff possesses a wealth of experience in many different
industries and major events such as; the Toy and Licensing
Industry, the Amusement Industry, the Olympic and major
Sports Programs, the Franchise Industry, and Corporate branding.
We are the only mascot company in the world with an International
office network. For customer convenience, we have offices
and affiliates in Edmonton, Toronto, Atlanta, New York,
Philadelphia, Madrid, and Osaka.
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4. If I choose an IMC mascot, how will I
benefit?
By choosing IMC, not only will you be purchasing a quality
costume, but you will be purchasing a team that will work
with you all the way!
Our costume guarantee is
tops in the industry: If you are not satisfied,
simply return the costume and we will make the appropriate
changes until you are satisfied!
Our pricing guarantee is like no other:
If you have received a quotation from a comparable costume
company, simply let us know and we will guarantee a lower
price!
Our after sales service
is second to none: At IMC we believe that our obligation
does not stop when the mascot is delivered. We insure that
our customer is serviced for the life of the mascot.
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5. Can the artwork created for my mascot
be duplicated into character costume form?
The artwork developed by IMC is created for the sole purpose
of duplicating into character costume form. Some mascot
companies provide animated artwork in their attempt to win
a contract. But, you must understand that it is very difficult
to transfer animated or promotional artwork into a mascot.
Before you purchase a mascot, make sure you check to see
how well the mascot company is able to transfer the art
image into the final mascot design.
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6. Do I have to pay a fee for the development
of costume design artwork? Do I own the rights to the design?
Many mascot companies will charge a fee for the conceptual
development of a character costume. These fees can range
from $500.00 to $25,000.00 and, in some cases, this does
not insure that the ownership rights for the design transfer
to the client!
At IMC, there is NO CHARGE for our designing
service. This allows our potential customers to view
a wider variety of designs prior to making a final decision
on the design that meets with their expectations. Furthermore,
upon selecting IMC as your vendor, the ownership rights
to the character design are automatically transferred to
the customer. By following this approach, our clients are
able to feel comfortable with the knowledge that the character
design is their possession, with no concerns regarding ownership.
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